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Please give us a chance to help


  • If you look for something on our website and you don't find it, drop us a line. We can help you find stuff on our website of find a solution for your problem. Don't give up disappointed.
  • If you have trouble getting an example project running, please tell us. Some examples use deprecated framework functions from REAL Studio. They do in order to run with older versions of REAL Studio. You can resolve those easily.
  • Before you buy, take the time to test. Write a test project verifying that what you want to do works with our plugins. If you have a problem, tell us, so we can fix that. If finally everything works well for you, you can place your order.
  • If you drop us a line and get a short answer which is not enough, please email back. With hundreds of support emails per day, we often just point to FAQ entries if we think they match your question.
Of course the new chat feature on our website is a great way to ask something. If no one is in the chat, leave us a message, so we can contact you back.

In general, please don't get frustrated after trying something for hours. Ask for support. Over 90% of all problems can be fixed with a few simple changes to the REAL Studio project, our plugins or pointing to an updated plugin (bug already fixed in a newer version). And people are often impressed if they get an answer on the weekend or a new plugin to test on the same day :-)
13 03 11 - 00:18
two comments

I can confirm this. The devs are very fast in responding (and fixing issues).
Great support.
Xtophe - 13 03 11 - 12:57

I too can confirm this I have received help many times and being in the tech support biz I really appreciate the prompt response and timely help. :-)
Tom Kramer (URL) - 14 03 11 - 16:08


  
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